Once you configure your Outlook program with your email, you can start downloading emails from the internet server to your desktop or laptop computer. According to Outlook help desk, with the Outlook program, you can receive attachments just as you were able to earlier with your emails. However, like any other email client program, you may occasionally encounter troubles with Outlook. One of these troubles is the inability to view the PDF files that come as an attachment in your Outlook program. In this post, we will find out how to troubleshoot this issue.
According to Outlook help desk, there are different methods by which you can fix this issue. We will go through these methods in detail below.
- Launch Outlook program and open the email message, with the PDF attachment.
- Choose the option Save As after right clicking the attachment.
- Select a location to save the file.
- Close Outlook program and navigate to the file location. Right click on it and choose the option Open with. Select Choose Default Program and then Adobe Reader from the list of programs.
- Go back to Outlook program and select the PDF attachment.
- Open the Start menu and then the Run window. Enter the address for the folder location in the window and hit the Enter key.
- The above step will take you to the folder that contains the temporary internet files. Press Ctrl and A keys simultaneously to choose all the files and then hit the Delete key.
- Open the email message again and find out if you can open the attachment.
- The second method is simpler according to Outlook help desk. Launch your Internet Browser and go to the official website of Adobe. Select the option Get Adobe Reader and download the installation file for the program to your computer.
- Double click the setup file and install it on your computer.
- Find out whether you are able to open the attached PDF file now.
- Open your computers Registry Editor window. For this, select Start and then Run. Enter regedit and press Enter.
- Choose the option Edit and then Find. Enter OutlookSecureTempFolder and select OK. This will take you to the folder, which is similar to “C:\Users\rac\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook\CU8KPJWH\”.
- Copy the above location and paste it on the Run window and then press OK. Delete all files that you see in the folder.
- Launch Outlook and find out if you are able to open the PDF attachment.
The above mentioned steps should help you fix the issues with your PDF attachments in Outlook. For additional assistance, you may contact the Outlook help desk.